Rmstone Albuquerque reviews

1600965738

Yelena Smagley

google

Hi Yelena, We are so sorry that you had to wait for service! As far as our pricing goes, we offer Level 1 project installations. Employees (not subcontractors) with over 70 years of combined experience, material previews and layouts, state of the art programming and shop machinery, labor and material warranties, and 14-21 day turnarounds. We are proud of the thousands of satisfied customers in the last 50+ years however, we understand that this Level is not valued by all. Once again please accept our apologies for your extended wait. Your feedback will help us provide a better shopping experience for future customers. Wishing you much success with your project, Rocky Mountain Stone

1600967557

1

I spent at the store about 30 minutes waiting just to learn their prices. Lots of employees but no one can help customers. After such a long wait, I have learned that their prices almost twice higher that others.

1643320451

david styers

google

Dear David Styers, we are sorry that you are unsatisfied with your island. As you know, your purchase was made through The Home Depot, not Rocky Mountain Stone. Therefore in this case, THD is our customer. We simply cut and installed what they ordered and which is what was signed off by you through them. We know that your concerns were addressed by them and that they have the documentation that shows we did exactly what was ordered. Feel free to contact me directly if you have any further questions. Debbie Truso, General Manager.

1648648955

1

They miscut my center island 10 inches. They refuse to correct the issue Unhappy customers.

1653690700

Chris L

google

5

My countertops turned out beautiful all off the staff were wonderful. Great experience!

1638633356

Larry Whitlock

google

Thank you Larry for your review. We are thrilled that you love your stone! Team RMS

1638805402

5

Awesome place for natural stone needs, great staff.

1638379300

Mary Archibeque

google

Dear Ms. Archibeque, Quite frankly we are confused by your post yesterday afternoon. Your text was returned from your Project Manager yesterday to address your concerns and you spoke with our Operations Managers, Chris at 3:00 p.m. He spent a good amount of time with you on the phone and assured you that our Company philosophy is to do the "right thing". He explained to you and that once we finished, it would be just that. The pictures that you posted are of an "unfinished" job. You told us to proceed knowing that shimming would be required in order for your tops to be level due to out of level new cabinets. We did everything except we left the waterfall leg unfinished due to height issues pending inspection. This morning you met with Chris. He assessed the height issue and explained the fix to you. We are re-cutting your waterfall leg in order to get a better fit. That would have happened regardless as it is the "right thing" to do. Once your job is finished we will post the pictures so that others can see the real quality of workmanship that Rocky Mountain Stone is known for. Please feel free to contact me directly if your concerns have not been addressed. Debbie Truso, GM - Rocky Mountain Stone.

1637783180

1

The pictures speak for themselves. This was an almost $10,000 job. I chose RMC because they came recommend. I truly regret my choice now. After multiple phone calls trying to get this resolved, I'm getting the run around and no one is calling me back. I would give less than one star if I could. Update 12/1: After being reassured that all would be corrected, we had scheduled for them to come out today to finish my missing kitchen counter top and waterfall pieces as well as my three bathroom vanities and four sinks and to begin my back splash tomorrow. I took time off work to be here and no one showed. I called RMC and was told my appointment was moved. I was not given any notification of this. The GM who responded to my first review has yet to contact me.